What is Vox/Cloud Center™ ?
Vox/Cloud Center is a call center in which your agents are geographically anywhere on the planet, as long as they have internet connection, rather than being situated at work stations in actual buildings.
Switching to a virtual call center model can be very beneficial making savings in housing and equipment costs.
For companies whose business is highly seasonal, the virtual model also means that they don't have to maintain large facilities year-round.
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How does Vox/Cloud Center work ?
Vox/Cloud Center gives you the possibility to get your agents to work from anywhere. Vox/Cloud Center system includes a VoIP and PSTN PBX (landline) system, Vox/dialer , IVR, agents call recording, live reporting,followme options and more.
Your managers and agents will have all the tools they need to increase performance and quality while serving customers.
BENEFITS
- Drasticly improves your customer service quality
- Make huge savings by reducing your monthly usage cost in advertising & marketing
- Managers and agents can work virtually anywhere giving you the opportunity to expand your business
- Boost your performance results by making your agents more productive.
- Our system increases up to 200% the agent-to-client talking take.
- Easy-to-use and easy-to access webinterface fit for different type of users
- Reach new market with International Call Centers
- Respond to your multi language needs
- Ideal for seasonal and 24/7 call centers
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FEATURES
- Tracing call system
- Interactive Voice Response (IVR) capabilities
- Live billing and current balance
- Answering machine detection
- CDR , live reports and data statistics
- Dial list, recordings and campaign managing
- Recorded conversation, Dialing speed,Music on hold
- Inbound and outbound calls for VOIP or PSTN (landline)
- Manager account and Agent accounts
- Virtual receptionnist greets your clients
- Follow-me options
- Virtual , Local & Toll-Free numbers
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